Terms of Service

1. What we do

We supply and install letterbox and mailbox locks in Singapore, 24 hours a day. We do not service door locks, gate locks, car locks, safes or access control systems, and we will decline such work rather than attempt it.

2. Quotes and prices

Prices shown on this website are indicative estimates. The written quote issued after we review your photo is the price that applies.

The quoted figure does not change unless you request additional work, or unless a condition disclosed on site was not visible in the photo you supplied — in which case we stop, tell you the revised figure, and you may decline without charge.

There is no call-out charge and no attendance fee. The only additional charge is the S$10 urgent installation surcharge, which is stated in the written quote before we travel.

3. Authorisation to open a mailbox

Where a locked mailbox must be opened, you must be the resident, owner, tenant or an authorised person for that unit, and you must be able to demonstrate this on site. ID is sighted only and is never copied or recorded.

We will refuse to open a mailbox where authorisation cannot be shown. No charge arises from such a refusal.

For common-area mailbox banks, approval from the MCST, managing agent or town council must be in place before work begins.

4. Payment

Payment falls due after the installation is complete and you have confirmed it — either in person or after viewing the completion video. We accept PayNow, cash and bank transfer.

No deposit is taken, nothing is payable online, and we do not collect card details.

5. No-fit, no-fee

If we have confirmed a model from a photo you supplied and it does not fit on arrival, no charge of any kind arises, including no attendance fee and no transport surcharge.

This does not apply where the photo supplied was not of the mailbox to be worked on, or where the mailbox was altered between quoting and our arrival.

6. Scheduling

We schedule by route. Your postal sector determines which run reaches you, and we confirm an arrival window before travelling. Urgent installation is a special arrangement outside that route and carries a S$10 surcharge.

Arrival windows are given in good faith and may be affected by traffic, access restrictions or preceding jobs. Urgent availability is subject to the day's schedule, your location and stock.

7. Your responsibilities

You must provide accurate information about the mailbox and its condition, ensure access is available at the agreed window, and obtain any management approval required for common-area work.

Codes and keys are handed to you on completion. Their subsequent security is your responsibility.

8. Liability

We are responsible for the workmanship of our installation and for the locks we supply, as set out in our Warranty.

We are not liable for pre-existing damage to the mailbox, door or enclosure, for corrosion or wear disclosed before work began, for the contents of any mailbox, or for loss arising from a code or key you have disclosed to a third party.

Nothing in these terms limits liability that cannot lawfully be limited.

9. Governing law

These terms are governed by the laws of the Republic of Singapore.