Warranty
Every installation carries a workmanship warranty, and every lock we supply carries the manufacturer's product warranty. Both are confirmed in writing with your quote.
What the workmanship warranty covers
The way the lock was fitted: seating, torque, cam indexing and alignment against the strike.
If the lock works loose, binds, mis-catches or fails to engage because of how it was installed, we return and put it right at no charge. That is our error, not a fault you should pay to correct.
What the product warranty covers
Manufacturing defects in the lock itself — a failed mechanism, a defective keypad, a cam that shears under normal use.
The warranty period varies by model and is stated in writing with your quote. We handle the replacement for you rather than sending you to the manufacturer.
How long the warranty runs
The workmanship warranty begins the day the lock is installed and confirmed by you. The product warranty period is set by the manufacturer and differs between the mechanical and electronic models, so we state the exact figure in writing on your quote rather than advertising a single headline number that would not be true of every lock.
Keep the WhatsApp thread from your installation. It contains the written quote, the completion video and the date, which together are all the proof of purchase we ever need.
What is not covered
Deliberate damage, vandalism or forced entry. Damage caused by anyone other than us working on the lock after installation. Corrosion in an exposed position where a weather-resistant model was recommended and declined. Normal battery replacement on the digital models. Loss of a key or a forgotten code. Pre-existing damage to the mailbox door or enclosure that was disclosed before work began.
If the same fault comes back
If we have already returned once for the same fault and it recurs, we replace the lock outright rather than adjusting it again. A mechanism that fails twice in the same way is not going to settle down on the third attempt.
Where a replacement model is no longer available, we fit the nearest equivalent at no additional cost to you, even where that lock sits at a higher price point.
How to make a claim
WhatsApp or call us with a short description and, if you can, a photo or video showing the problem. We keep a record of every job, so we can identify the model and installation date from your unit. We answer 24 hours.
Warranty visits are scheduled into the route in the same way as any other job, and are prioritised where the mailbox is currently insecure. There is no surcharge on a warranty visit, even an urgent one.
Bulk and project work
For MCSTs, managing agents, developers and interior design firms, the warranty is held at the project level rather than per resident. The completion list issued at handover is the reference document — a resident who reports a fault does not need to produce anything themselves.
This matters in practice: a resident in unit 12-345 can message us directly two years later, and we can identify the model, the installation date and the warranty position from the block alone.